imgEnhancing e-Governance
Overview

Enhancing e-Governance

At Prudence, we are committed to revolutionizing e-Governance with our innovative cloud-based solution, eCitizenHub. Built on the Salesforce platform, eCitizenHub empowers governments to manage citizen services effectively, centralize data, and enhance the overall experience for both citizens and administrators.

Key Features

Features of eCitizenHub

Comprehensive Citizen Management
Comprehensive Citizen Management
  • Track and manage citizens’ details, household information, and service requests.
  • Handle citizen communications with two-way interactions for seamless updates and approvals.
  • Manage specialized services like property registration, tax payments, pension requests, and more.
Multi-Level Administrative Capabilities
Multi-Level Administrative Capabilities
  • For governments, ministries, departments, and divisions: eCitizenHub provides a platform to manage services efficiently, monitor program budgets, track performance, and upload documents.
  • Administrators can review system performance, manage user access, and oversee service centers' activities.
Service Management and Automation
Service Management and Automation
  • Automate service routing to the appropriate government organizations and departments based on predefined workflows.
  • Ensure tracking and management of services such as economic assistance, education enrollment, and utility services.
Data Analytics and Reports
Data Analytics and Reports
  • Real-time data analytics, forecasting, and reporting through intuitive dashboards.
  • Monitor usage statistics, service records, and citizen engagement trends across different government units.

How it Works

For Citizens
For Citizens

Citizens can submit requests for services through the Citizen Portal, track their status, and receive real-time updates. Whether it's applying for economic assistance or registering a property, eCitizenHub simplifies the process.

For Administrators
For Administrators

Administrators can manage programs, monitor ongoing services, and ensure efficient routing through the Service Center Portal. They can also handle citizen data, upload necessary documents, and respond to service requests.

For Service Centers
For Service Centers

Service Centers play a crucial role by processing citizen data, managing service requests, and providing support through specialized resources.

Persona Journeys

Citizens

Apply for services, track progress, receive notifications.

Administrators

Manage users, monitor services, review performance.

Service Centers

Manage documentation, handle service requests, and communicate updates.

Ministries/ Departments

Review and manage programs, track services, and communicate with citizens.

Why Choose eCitizenHub?

01

Cloud-Based Flexibility

Access services from anywhere using any device.

02

Multi-Language Support

Cater to diverse populations with support for multiple languages.

03

Offline Accessibility

Manage services even in areas with limited connectivity, ensuring no citizen is left behind.

04

Bi-Directional Integration

Seamlessly integrate with other government platforms and external systems.

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Reports & Dashboards icon
Reports & Dashboards

eCitizenHub offers various dashboards to monitor service usage, citizen engagement, and departmental performance. Our data-driven insights enable better decision-making, resource allocation, and service improvement.

Get Started with Prudence eCitizenHub
Get Started with Prudence eCitizenHub

Experience seamless e-governance services with Prudence eCitizenHub. It’s designed to make public service delivery efficient, transparent, and accessible to all citizens.

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Get In Touch

Please feel free to reach out to us through any of the communication channels listed below for any assistance you may need.


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